We will send you a download link with your confirmation email. Stay tuned.

We understand plans change, so we now offer credits on a limited basis.

All event credits expire 2 year from the date of issuance.

Cancellation Credit Guidelines:

• If you cancel 75+ days prior to the event, we will convert 100% of the price you paid for your ticket into a future event credit.
• If you cancel 60-75 days prior to the event, we will convert 75% of the price you paid for your ticket into a future event credit.
• If you cancel 30-59 days prior to the event, we will convert 50% of the price you paid for your ticket into a future event credit.
• If you cancel 10-29 days prior to the event, we will convert 25% of the price you paid for your ticket into a future event credit.
• If you cancel less than 10 days prior to the event, we will not be able to provide you with any future event credit and your ticket will be forfeited.

Event lineups are subject to change. Credits or refunds will not be honoured due to event lineup announcements or changes.

Alternatively, you can transfer 100% of your ticket and accommodation value to a family member or friend, provided they have applied and have been accepted to attend the event.

The deadline to transfer your ticket is 10 days before the event (Monday 28th April, 2025).

If you fail to complete the ticket transfer process up to 10 days before the event, your ticket will be considered forfeit, and no refund or transfer will be made.

If you have any questions about refunds or ticket transfer, you can email Patricia at summit@intelligentchange.com 

We are here to help.

Please reach out to Patricia at summit@intelligentchange.com and she will help you with your query. 

Please see our full FAQ page here – or email Patricia at summit@intelligentchange.com